Refund Policy

Your purchase of 9Spy App software is regulated by this policy. Please read it carefully before completing your order as it determines your rights with regard to your purchases, including essential restrictions and exclusions. By placing an order you agree that your order is governed by this policy.

iPhone and iOS devices must be jailbroken and ROOT in order to use some of the advanced features of 9Spy App. For details click here

General

In case you have technical issues with the software which can not be fixed by 9Spy App support team, you may be eligible for a full refund in accordance with Refund Conditions outlined below. However, we are convinced that most of claims for refund can be avoided if you accept professional help from our Customer Support Center.

Logs are kept on the server no more than for 30 days after subscription expiration.

Refund Conditions

Subject to this Refund Policy conditions, you may be eligible to receive a full refund within 5 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below
No refund will be issued after 5 days have elapsed since the purchase date
The claim for refund may apply only to the primary (first) 9Spy App subscription
If you own more than one subscription, no refund will be issued
Your money may be refunded only once. If you buy another 9Spy App subscription at a later time, it will not be subject to a refund request
No refund will be issued in cases where customer refuses to re-install 9Spy App software in the event of the performed upgrade of the operating system on the target device
No refund will be issued in case the target device has lost connection with 9Spy App subscription due to the absence of Internet access, factory reset or update to the latest operating system version

No refund can be issued to 9Spy App customers in case their reasons for a refund are completely beyond 9Spy App control. They include, but are not limited to:

The monitored phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.)
The carrier is changed by a monitored phone user which leads to the loss of Internet connectivity and consequently improper functioning of 9Spy App application
Update of operating system
Monitored device was reset to original factory settings
The customer does not follow the installation guidelines of our customer support team
The customer does not accept technical assistance
The customer does not have access to the monitored phone or does not know the password to unlock it
The customer did not receive the data that had been saved on the target device before 9spyapp was installed on it
The monitored device runs unsupported operating system. The following Operating Systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more or use our compatibility wizard.
The customer intended to use 9Spy App on more than one target device after buying one subscription plan
Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)
The customer is either unable or does not want to jailbreak iPhone to utilize advanced features
9Spy App software was detected by anti-virus software, target user or other services
Advanced features of 9Spy App (WhatsApp, Skype, Viber monitoring, etc.) are not available because customer is either unable or does not want to root the Android device

No refund can be issued to 9Spy  App customers in case their reasons for a refund are completely beyond 9Spy  App control. They include, but are not limited to:

The customer does not have up-to-date iCloud credentials for the monitored device
The customer does not have access to the monitored device in order to activate iCloud backup
The monitored device does not have daily WI-FI connection
Change of carrier leading to loss of Internet connectivity and consequently improper functioning of 9Spy application
The customer does not follow the installation guidelines of our customer support team
The customer intended to use 9SpyApp on more than one target device after buying one subscription plan
Personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.)
The monitored device does not have enough space in iCloud for saving backups and the customer is not able to increase it.
The customer did not receive the data that had been saved to iCloud account before 9Spy App setup.

Non-refundable with Subscription Prolongation

No refund will be issued for Upgrades or Downgrades to or from 9Spy  App service plans.

Refund Procedure

You are required to send your refund request to 9Spyapp Billing Department at refund@9spyapps.com. We do not accept refund requests made via Live Chat or by phone. Usually the refund decision is made within one to two business days. In case of the refund issuance please note that refunded amount will be less than paid amount by 9% due to fees charged by banks and payment processing companies per transac