Android and iOS devices should be jailbroken/rooted in order to use the advanced features of 9SpyApps and be in conformity with the Compatibility Policy. For details click here


In case you have technical issues with the Software, which cannot be fixed by 9SpyApps Customer Support Center, you may be eligible for a full refund in accordance with Refund Policy outlined below. However, we are convinced that most of claims for refund may be avoided if you accept professional help from our Customer Support Center. To contact the Customer Support Center please write to

Refund Conditions

You may be eligible to receive a full refund within 5 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.

No refund can be issued to a user in case the reasons for a refund are completely beyond 9SpyApps control. They include, but are not limited to:

  1. A target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the 9SpyApps;
  2. A target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  3. The carrier operator is changed by a target phone user that leads to the loss of Internet connectivity and consequently improper functioning of 9SpyApps;
    update of operating system of a target phone;
  4. A target phone was reset to original factory settings;
  5. A user does not follow the installation guidelines at
  6. A user does not accept technical assistance;
  7. A user does not have a physical access to a target phone or has forgotten the password to unlock it;
  8. A user did not receive the data that had been saved on a target phone before 9SpyApps was installed on it;
  9. A target device runs unsupported operating system. The following operating systems are NOT supported: Symbian Belle, Windows Phone, Windows Mobile, BlackBerry 10 or Bada. Click here to learn more about Compatibility Policy.
  10. A user intended to use 9SpyApps Phone on more than one target device after purchasing one subscription plan;
    personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  11. A user is either unable or does not want to jailbreak iPhone to utilize advanced features;
  12. A user’s target phone is not in compliance with the 9SpyApps compatibility requirements;
  13. 9SpyApps was unlinked or damaged by anti-virus software, target device’s owner or other services;
  14. Advanced features of 9SpyApps  (WhatsApp, Skype, Viber monitoring, etc.) are not available because a user is either unable or does not want to root the Android device.

Refund Procedure

You are required to send your refund request to 9SpyApps Billing Department at We do not accept refund requests made via Live Chat or other Email .The refund decision shall be made up to three business days. In case of the refund issuance please note that per each transaction 9% will be deducted from the refunded amount as fees charged by banks and payment processing companies.