Legal Prerequisites for Using 9SpyApps

With the use of 9SpyApps, you acknowledge and agree that you own the device you will install the software onto or that you have obtained the legal consent of the owner to be an authorized administrator of the device and its users.

Call Recording

If you experience one-sided recording, the issue is not occurring due to 9SpyApps. This issue occurs due to the firmware settings on most Android devices. The firmware disables the device’s mic APIs when the target user makes/receives a call. This makes the recording one-sided.
In this case, we cannot guarantee which device the call recording feature will work on because different service providers have custom firmware settings on different devices.
If you are using our application on a device mentioned as compatible on our website but are still unable to get both sides of the call in your recording, we can offer you an extension on your subscription worth 20% amount of your purchase. Or a refund of 20% amount of your purchase will be processed. You can still keep the app and use it for other offered features.


Your target iOS device needs to be Jailbroken to install 9SpyApps Jailbreak Edition. Make sure your device has been Jailbroken before purchasing 9SpyApps.


9SpyApps No-Jailbreak/iCloud version requires the iCloud credentials of the user that you want to monitor. Before you proceed onto monitoring with 9SpyApps, make sure that you have the legal consent of the target person for using their credentials for monitoring purposes.


Your Android device needs to be Rooted to obtain full functionality of 9SpyApps. Make sure you visit our Buy Now page to see which features require Rooting.

Refund Procedure

You can send your refund request to Support Department at support@9spyapps.com. The refund decision is usually made within a week.


If you have any questions regarding this policy, or your dealings with our website, please contact us here: